Shipping

For our U.S. Shipping Rates, please see below:

• Standard Shipping US Orders $90+ : 5 to 7 business days - FREE!
• Standard Shipping US Orders >$90 : 5 to 7 business days - $5.00
• International Shipping : 6 to 10 business days - $50.00

SHIPPING WITH SIGNATURE REQUIREMENT

On all U.S. orders, we offer the option for signature upon delivery. This ensures security of your order upon delivery. Signature requirement is an extra $4 per order.

UPDATE ON SHIPPING TIMES DUE TO COVID19: Please note, we've been noticing delays in shipping with USPS. Packages that usually take 5-7 business days to arrive are now taking 7-10 business days on average. We apologize for the inconvenience here as USPS has provided an explanation on their website for the delays. Our team will continue to monitor this situation daily.

We will always make sure that most orders will ship within three business days of ordering. However, during times of high order volume, orders may take an additional one to two business days to process so we appreciate your patience during these times. 

Hawai'i and mainland orders ship via USPS. 

International orders ship via DHL.

LOST OR STOLEN PACKAGES UPON DELIVERY

All orders (with the exception of sticker only orders) come with tracking information. Dolkii is not responsible for lost or stolen packages once items are delivered.If your tracking information confirms delivered and you cannot locate your package, you will need to contact USPS directly. 

FOR MISSING MAIL: If you package is missing, but tracking shows it was successfully delivered, you will need to fill out a Missing Mail Form with USPS (click here).

For safety, we highly recommend checking out with ROUTE for 100% insurance on your order. This option is automatically added to your cart, but you do have the option to opt out.

JULES + GEM HAWAI'I ORDERS

Please note that if your order includes items from our Jules + Gem Hawai'i Collaboration, these items will ship separately as they are made to order in small batches. Lead times for these items are 7- 10 business days.

STICKER ORDERS

Please note that orders with only stickers do not include tracking as these items ship as regular postage mail. Envelopes usually arrive within 7- 10 business days.